Improve your star quality

ACCOMMODATION businesses in the county can find out more about the benefits of quality assessment at two upcoming workshops.

Northumberland County Council and Northumberland Tourism have joined forces with Quality in Tourism to put on the sessions, which will present those in attendance with all of the information they need to understand important national schemes and what is involved to attain a high rating.

During each workshop, a representative from Quality in Tourism will explain the advantages of accommodation being assessed, how they are conducted, the ways in which good and excellent ratings can be used in marketing and how to use the report as a management tool for any planned refurbishment or staff training.

Delegates will take part in a mock assessment, so they can see exactly how the overall rating is achieved.

Most of the quality assessment schemes in England recognise increasing levels of quality using a star rating system. In a select number of schemes, excellence is further acknowledged with the use of silver and gold awards.

Coun Val Tyler, policy board member for community infrastructure and culture, said: “We have a great range of top quality accommodation in and around Northumberland. This initiative is a fantastic opportunity for providers to use and develop their knowledge and understanding of the quality assessment process.

“And for anyone thinking about starting up their own guest house or B&B, this resource will be vital to make sure their venture gets off to the best start.”

The workshops are free and they are open to all accommodation providers in Northumberland as well as those in the process of starting their own accommodation business.

They will take place at Matfen Hall on Monday and Doxford Hall on Monday, October 14.

Both workshops will begin at 10.45am and will finish by 3pm. A light lunch will be served during each event.

Places are limited, so to book please contact Ellie Thatcher at Northumberland County Council – email ellie. thatcher@nothumberland.gov.uk or telephone 01670 624761.

If you require any more information about the content of the day, call James Fell on 01670 624722.