It’s all coming up roses for the Beacon Hill Farm holiday cottage development north of Morpeth.
Its top-notch customer service has earned the family-run business, set up in 1988, a Visit England Rose Award in recognition of service excellence.
The awards were just launched in October, and they have only been handed out to 100 tourism accommodation businesses so far.
Nominations for the accolade are prompted by an expert quality assessment and other evidence including online customer reviews, and a judging panel then looks for innovation in areas such as special facilities and services offered to make customers feel special.
When first-time visitors arrive at Beacon Hill, almost six miles north-west of Morpeth and three miles south of Longhorsley, they are given a golf buggy tour of the 360-acre grass farm to be shown a lakeside nature reserve, beech woodand and spa complete with swimming pool, Jacuzzi, gym and beauty salon.
Owner Alun Moore, who runs the holiday cottage business with his son Christopher, said: “We are extremely pleased to have been selected as one of only 100 businesses to gain this award.
“We always try to go that extra mile to provide outstanding customer service, whether it is collecting people from the airport or station or lending them a car if they have a problem with their own vehicle.”
“Out of 463 traveller reviews on TripAdvisor, 99 per cent rated their stay at Beacon Hill as excellent, and we have a very high rate of repeat visitors, including many people who have returned to stay with us up to 25 times and have now become our friends.”
“We are aways looking at ways of offering our visitors something extra.
“We enjoy a hilltop location on the edge of Northumberland’s International Dark Sky Park, and this autumn, we have installed a Sky Watcher Dobsonian telescope in a newly-built observatory that has a roof that slides back to reveal thousands of stars on a clear night.”
The business, offering 15 self-catering holiday cottages, the business is the only double-winner to date of VisitEngland’s self-catering holiday of the year award.