A PONTELAND teenager is powering her way up the career ladder after taking advantage of a popular apprenticeship scheme.
During the 12-month Level 2 Customer Services programme, Stacey Defty acquired new skills and attributes which have helped her gain a swift promotion to a more senior position within the business that provided her with a work placement.
The 18-year-old started life at the Enchanted Forest Softplay Activity Centre in Merton Way, Ponteland, as a customer services representative, but has now been appointed team leader. She has been given direct line management responsibilities and is currently playing a lead role in a major rebranding exercise at the company.
She said: “I’m thrilled to have gained this promotion so quickly and I don’t think I would have done it without the training I received.
“Apprenticeships are well worth considering at a time when so many young people are out of work.”
As part of her Gateshead College course, Stacey was taught a range of useful customer service skills through role plays, practical workshops and constructive one-to-one feedback from Enchanted Forest and college staff.
These exercises also helped her to hone essential life skills such as team-working, problem-solving and effective communication.
The college has been working with employers to increase the range of apprenticeship options open to students and people already in employment.
Lisa Scott, manager at Enchanted Forest, said: “Stacey has added genuine value to the business and her creativity and problem-solving skills have been a real asset to us.”