Chance to give feedback on services

Brought to you by the Morpeth Herald.
Brought to you by the Morpeth Herald.
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Patients, visitors and members of the public who have recently used services run by Northumbria Healthcare NHS Foundation Trust are being invited to put forward their views at a drop-in session tomorrow afternoon.

As part of its continued commitment to listening to staff and local communities across Northumberland and North Tyneside, the organisation will have a team on hand to gather feedback.

The trust wants to understand what people value the most about the care provided and the way it is delivered and also how things can be improved.

At the drop-in session, which will take place at Wansbeck General Hospital between 2pm and 4pm, people will be able to give their views about any aspect of care.

Northumbria Healthcare is particularly keen to hear feedback about the new model of emergency care that was introduced last summer and continues to be embedded.

Residents will also be able to have their say about the areas the trust should focus on in the coming year by completing an annual priorities survey.

Director of communications and corporate affairs, Claire Riley, said: “I would encourage anyone who has experience of our services, either personally or professionally, or who is a friend or relative of someone receiving treatment, to let us know what we can do to improve.

“Listening to the people we serve is at the very heart of our culture and we must continue to innovate and keep pace with change.”

Anyone who is unable to attend the session is being encouraged to share their views via the trust’s website by completing a feedback form – www.northumbria.nhs.uk/caring-our-patients/were-listening