HIGH healthcare standards in Northumberland have once again been recognised by an independent national organisation.
Northumbria Healthcare NHS Foundation Trust recently triumphed for the fourth consecutive year at the Patient Experience Network National Awards.
It picked up accolades for communicating effectively with patients and families and for personalisation of care.
Every year, around 2,000 people choose Northumbria for their planned hip or knee replacements at one of the most highly regarded orthopaedic departments in the North East, which includes the excellent facilities at Wansbeck General Hospital.
The trust won one of its awards for its work to improve communication at all stages of a patient’s journey by keeping them and their families informed about what to expect before, during and after the planned operations.
As part of the care pathway at Northumbria, orthopaedic patients are contacted a few days after their surgery to make sure they have all the support they need during their rehabilitation, either at home or in the community, and they also have access to a dedicated orthopaedic helpline to answer any queries following surgery.
Director of Patient Experience Annie Laverty said: “We are delighted to win two awards and once again be named among the best in the country for improving patients’ experiences of receiving healthcare.
“These latest awards are a credit to the hard work and determination of staff right across our organisation.”
The other accolade was for the personalised care it provides to help ensure that elderly people living in care homes across the other area it covers, North Tyneside, take the most effective medication.