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Care service restructure carried out

A charity service that supports more than 800 older people in Northumberland has changed its structure.

Age UK Northumberland historically had co-ordinator staff at its Ashington headquarters to organise support teams delivering the Home Care service.

However, the co-ordinators rarely had the opportunity to meet customers so now each part of the county will have Area Team Leaders to support staff in delivering care in local communities.

The charity says the restructure will reduce travel time and ensure carers are closer to clients.

As part of the overhaul, Newcastle-based business Activ has rolled out a new technology package.

It includes the introduction of Near Field Communications with the Carefree Group, enabling care workers to check in and out of people’s homes with location-based mobile technology.

And Microsoft has donated Microsoft Office 365, as well as offering a substantial reduction on remote access software, to allow personnel to work more flexibly.

Activ has also worked to streamline the charity’s IT and telecommunications facilities and continues to provide technical support.

Age UK Northumberland Head of Support Services Gene Goodchild said: “We have launched a number of changes within the organisation, led by the new strategy put in place by CEO Katherine Shearer and the Board, all designed to deliver ongoing quality and to future-proof our services.

“We run the charity as a private business would be run. Quality of service is a main focus, as is working conditions for our team, and of course, our financial performance.”

 

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