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Nursing ‘angels’ are working wonders, says grateful Tim

Tim Herbert (centre) thank the staff from Ward 6 and the district nurses for their excellent care.  Pictured from Ward 6 are (left to right) Maria Macdonald, Carolyn Gray, Diane Williams and Yvonne Scarr and district nurses Joyce Lightley, Lisa Smith and Debera Drew.

Tim Herbert (centre) thank the staff from Ward 6 and the district nurses for their excellent care. Pictured from Ward 6 are (left to right) Maria Macdonald, Carolyn Gray, Diane Williams and Yvonne Scarr and district nurses Joyce Lightley, Lisa Smith and Debera Drew.

A MORPETH resident has praised a team of ‘angels’ who nursed him back to health.

After recovering from a double hip replacement, which involved two operations, Tim Herbert went back to Ward 6 at Wansbeck General Hospital to thank the staff and district nurses who provided him with care.

The second hip replacement was carried out in September and the district nursing team then came to his home twice a day for more than a month to administer medical treatment following complications.

The 70-year-old, who runs a bed and breakfast with his wife Vera, said: “I can’t find a fault with any of the care I received — the whole experience was amazing.

“Not only were they super professional and trained to the highest standard, they were genuinely compassionate, understanding and warm-hearted.”

Mr Herbert also said he was impressed with the amount of information he received from the trust and that he was kept fully informed throughout.

“We were never left on our own,” he added.

“We were surrounded by these angels with humane attitudes and respect for our feelings.

“All the staff always had time to talk to us and fully explain what was happening. We are indebted to them and they’ll forever be in our memory.”

Northumbria Healthcare runs one of the busiest orthopaedic departments in the North of England, carrying out more than 3,000 planned orthopaedic operations at its three general hospitals in Wansbeck, Hexham and North Tyneside every year.

It took over responsibility for district nursing services in Northumberland and North Tyneside in April 2011.

Director of Nursing Rosemary Stephenson said: “I am very pleased to hear about Mr Herbert’s excellent experiences of our care at Wansbeck and from our district nurses. It was a lovely gesture that Mr Herbert and his wife came back onto the ward to thank the staff in person.

“We pride ourselves in providing high-quality patient-centred care, regardless of whether that is in hospital or in the community, and are committed to ensuring patients experience a smooth pathway of care.”

The organisation is constantly listening to feedback from patients, relatives and carers and people still have time to put forward their views for its latest survey, which is available online.

It gives people the chance to address the quality of care they or family members have received in one of the trust’s hospitals, or from its community and adult social care staff.

Responses will remain anonymous and contribute to its annual quality account and objectives for the financial year ahead, due to be published this summer.

The online questionnaire can be found at www.surveymonkey.com/s/HSXRQQF

The deadline for responses is the end of tomorrow.

 
 
 

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