Patient flow feedback welcomed by trusts

The Northumbria Specialist Emergency Care Hospital, which is located near Cramlington.
The Northumbria Specialist Emergency Care Hospital, which is located near Cramlington.

Recommendations have been made to improve patient flow at a hospital.

Northumbria Healthcare NHS Foundation Trust and North East Ambulance Service NHS Foundation Trust have welcomed feedback from the emergency care improvement programme (ECIP).

As part of NHS Improvement, the ECIP team spent a week with staff at The Northumbria hospital, near Cramlington, and in the ambulance service’s Emergency Operations Centre to see work taking place to address the issues that are causing delayed ambulance handovers.

In their report, they praised the ‘commitment of staff to provide first class patient care’ which it described as ‘exceptional’ and ‘epitomised all that is right about care in the NHS’.

They also made some recommendations to build on work already under way to improve flow of patients, including:

• reducing the number of less serious attendances by streaming patients into more appropriate care settings;

• ensuring better use of ambulances for patient transport to ensure GP referred patients are brought into hospital earlier in the day;

• improving bed management across the system;

• improving patient flow between The Northumbria and general hospitals.

Northumbria Healthcare chief executive David Evans said: “We wholeheartedly welcome the feedback.

“It is really important that we continue to innovate and change the way we do things, together with our partners, in the very best interests of safe and high quality patient care.”