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The local authority is reaching out to ask residents who applied to the Warmer Homes scheme between May 2 and June 16, who have not had a reply, to re-submit their application as a ‘technical issue’ means they might not be registered correctly.
No personal details have been put at risk as no information has been able to be submitted due to a link error. This means no data has been received or stored on the system. Unfortunately, this also means the council is unable to identify those who have been affected.
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Hide AdHouseholds can check their eligibility and apply at https://nland.cc/warmerhomes
A county council spokesperson said: “We always endeavour to provide the very best services and apologise for the inconvenience this has caused a small number of our residents.
“Our teams have thoroughly investigated the issue and this has been corrected.”