Save time by going online

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A campaign to get more residents online for a range of Northumberland County Council matters has been launched.

The Save Time Do It Online initiative encourages people who usually visit or ring their customer service centres to go to the authority’s website instead if they want to report a problem, apply for services, pay bills or access library services.

The way residents communicate with the council is changing and often they can complete tasks from home, or on the move from a smart phone. Issues such as faulty street lights, missed bin collections and potholes can also be reported.

Newly re-developed council web pages such as council tax, pest control and My Library are online and are now faster and easier to use.

Deputy Chief Executive Kate Roe said: “As a council, we are continually looking at ways to transform the authority’s services so that they can be accessed easily by our customers. By doing more online, residents can decide on a time that best suits their lifestyle.”

Those who do not have a computer at home can visit their library to access one for free.

The website can be found at www.northumberland.gov.uk