Report is good news for group
Continued improvement has led to Ponteland Medical Group receiving the second highest rating possible following its latest inspection.
In what signifies a major vote of confidence in the practice, NHS England has rated Ponteland Medical Group as ‘good’.
It provides GP and family health services to patients in Ponteland, Darras Hall and surrounding areas, including a wide range of clinics as well as appointments, and patients can often be seen by other healthcare professionals within the practice such as practice nurses and a pharmacist.
Dr Robin Hudson, executive GP at Ponteland Medical Group, said: “It is hard to put into words how proud I am of everyone at the practice.
“We’ve a number of forward-thinking members of our team and we’ve made a number of improvements, and this result is testament to the dedication and hard work of our staff.”
Following the last inspection in July 2018, NHS England highlighted a number of areas for improvement and it was noted on this inspection that the practice had acted to address these areas.
It noted that the practice was ‘good’ for providing responsive services, highlighting the promotion of online access for booking appointments and test results, where the number of patients who had signed up for this had increased by 400 in the last three months.
The practice also showed major improvements in the most recent National GP Patient Survey.
Ponteland improved its rating in nine of the 18 quality indicators used to grade practices, including a major improvement in the percentage of patients who felt their needs were met during their last appointment.
Dr Hudson added: “The team has done a fantastic job to get this far, but there is still work to be done.
“We have worked incredibly hard to get to where we are and now we have to make sure we don’t get complacent and continue to improve.
“Having seen first-hand how committed the staff at the practice are, and with the support of our partners, I have every confidence that we can keep moving forward and achieve even more.”