Anger at response to heating failure

A Morpeth nursing home has been criticised after it went without central heating for more than two days.

Northlands in Kings Avenue reported to Northumberland County Council that its heating system failed on Friday. It was fixed on Monday afternoon.

Contingency measures were put in place, such as borrowing heaters from another local care home, but a relative of one of the residents in the home was unhappy with how long it took to fix the system and she believes that better arrangements should have been made.

She said: “I consider what happened to be highly unacceptable for somewhere which is home to a number of elderly and frail residents, many of whom who have difficulty moving about and do not have the means to keep themselves warm.

“I find it hard to believe in this day and age that a care home does not have contingency arrangements in place, either for emergency repairs or to relocate residents should it not be possible to fix a problem within a reasonable timescale.”

A county council spokeswoman said: “We offered suitable advice, supported Northlands to access additional heaters from another local care home and then followed up that they had taken appropriate actions.

“We visited over the weekend and confirmed both the temperature and that the contingencies were still in place and visited again on Monday to check these arrangements and that repairs were being made.”

Northlands care home declined to comment.