Care home concern

Elaine House, Lynemouth.
Elaine House, Lynemouth.

INSPECTORS have ordered urgent improvements at a care home over concerns about residents’ welfare.

Three unannounced inspections at Elaine House in Lynemouth last month found that it was failing to meet all six of the national standards reviewed.

Now three formal warnings have been issued by the Care Quality Commission (CQC), requiring a series of improvements to be made by Monday.

If the work is not done, services could be restricted or cancelled and provider Parveen Kaur Dulai could face prosecution.

CQC Regional Director Malcolm Bower-Brown said: “The quality of service being provided to the residents of Elaine House was just not good enough. We have warned the provider that improvements must be made.

“We will inspect again in the near future. If we find the home has not made the required improvements, we will consider the need for further regulatory action.

“In the meantime, we continue to monitor the home very closely, liaising with local commissioners to ensure residents receive the service they are entitled to expect.”

CQC inspectors visited the 15-bed home on December 11, 17 and 18, in response to concerns about care.

The facility in Sea View was found to be failing in staffing, supporting workers and records, while enforcement action was needed over the care and welfare of residents, safety and suitability of premises, and safety, availability and suitability of equipment.

Inspectors found that care plans had not been updated and falls were not properly recorded.

A dementia sufferer was wandering around with little attempt to engage with her, one person had suffered four falls since October, but was assessed as at low risk, while another had not had one of her medicines for over a month because staff had been unable to obtain it.

There was no evidence of electrical checks, repairs were needed to a lift, a storage room was unlocked where residents could enter, room and water-temperature checks were not taken, hoists were unsafe and there was no designated area to clean continence equipment.

One resident had to bang on the wall at night to get attention as she could not reach the nurse-call system, and another was left sitting on a wheeled commode. There were not enough qualified and experienced staff to meet people’s needs, staff training was incomplete and records could not be found.

The report states: “We have taken enforcement action against Elaine House to protect the health, safety and welfare of people using the service.”