Care home warned to clean up its act

A NORTHUMBERLAND care home has been given a formal warning to clean up its act by the end of the month.

Elaine House in Lynemouth must make a series of urgent improvements to its systems, care and cleanliness after failing to comply with Government regulations.

And if the deadline is not met, services could be restricted, suspended or cancelled, fines and cautions could be issued or prosecution proceedings could be launched.

Inspectors from the Care Quality Commission (CQC) have issued the warning to Elaine House owner Parveen Kaur Dulai after they made an unannounced visit to the facility at The Old Vicarage in Sea View in June to see if requirements identified in a previous inspection had been met.

They found the home was still failing to come up to scratch regarding care and welfare, respect for and involvement of residents, and cleanliness and infection control.

On some occasions staff were failing to give appropriate care as outlined in residents’ individual plans. One resident who needed encouragement to eat and drink was not been given the support and others who needed help to go to the toilet were not offered regular assistance.

The inspection team found that residents’ privacy and dignity were not always respected, people were not involved in their care or decisions and specific moving and handling practices were not always followed, which could lead to injury to both staff and residents.

Some areas of the building were not being kept adequately clean or maintained in good repair, increasing the risk of infections.

CQC Deputy Director in the North Malcolm Bower Brown said: “The law says that these are the standards that everyone who uses services should be able to expect. Providers have a duty to ensure they meet these standards.

“This warning sends a clear and public message that Mrs Parveen Kaur Dulai needs to address these issues as a matter of urgency or face serious consequences.

“We will return to Elaine House in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”

CQC is working with commissioners in Northumberland to ensure the safety of residents.

A spokeswoman for Elaine House said: “A lot of improvements have already been put in place and we are working closely with CQC to manage the compliance before the deadline.We are confident that everything will be in place.”

The home is registered to provide accommodation and personal care for up to 15 people, including some with dementia.