DEMENTIA: Keep account access easy

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May is the month of the Alzheimer’s Society’s Dementia Awareness Week, (May 14-20).

It asks people to unite against dementia by raising awareness and offering help and understanding to those coping with the condition.

Every three minutes someone in the UK develops dementia, the equivalent of 225,000 people a year. It is a difficult and challenging illness for those suffering and their carers.

Caring is physically and mentally exhausting. In many instances carers are not only responsible for the physical wellbeing of a patient, but also their financial welfare.

For the last four years, we have been working to address the growing issue of companies taking away consumers’ rights to receive financial information in the format that is easiest for them, be it text, paper, email or a mixture of all three.

We have heard of organisations pushing people to receive electronic communication, often without their consent.

People with dementia can struggle to remember passwords, emails and pin codes. If they receive paper statements, a carer can easily give financial guidance, enabling a sufferer to maintain independence.

We will continue our fight to ensure that consumers’ rights are honoured and we ask readers to do the same.

Judith Donovan CBE

Chairman Keep Me Posted campaign