Problem-solving at the touch of a button

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COUNCIL concerns can be cleared up at the touch of a button using new technology.

A new service has been set up by Northumberland County Council to allow residents to report problems such as graffiti, vandalism, fly-tipping, damaged pavements, potholes and broken street furniture from their mobile phones, or online.

Developed in partnership with Keep Britain Tidy and Love Clean Streets, residents can simply take a photo, note the location, send it in and wait to hear the outcome of their report.

Owners of ‘smart phones’ can download a free application that automates the entire process. Currently it is available for iPhones, Windows and Blackberry mobiles, but Android support is on its way.

Alternatively, people can send reports by text or upload information and photographs to the council’s website.

Any reports will be available for everybody to see.

Council Executive Member for Local Services Ian Lindley said: “This new service is designed to bring residents and the council closer together and improve environmental quality in Northumberland.

“We have an effective programme of work, but we also rely on local people to let us know what’s happening on the ground and about local issues as soon as they arise.”

People are also invited to upload positive images of the environment.

For more information visit