Doctors’ surgery receives thumbs-up from inspectors

Widdrington Surgery on Grange Road has received a good rating from the Care Quality Commission.
Widdrington Surgery on Grange Road has received a good rating from the Care Quality Commission.

A GP practice in Northumberland has been praised by a national body after making improvements.

Care Quality Commission (CQC) inspectors had identified concerns with regards to the safety and leadership of the surgery in Widdrington Station, run by Widdrington Medical Practitioners, following an inspection in October last year.

As a result, it was given an overall rating of inadequate and told that it would be put into special measures if significant changes for the better were not implemented.

But a further inspection, which took place in July, has concluded that the practice has addressed all areas of concern and it has been awarded an overall rating of good.

The CQC found that major improvements had been made, such as the introduction of a comprehensive reporting system for managing significant events and incidents, and further training had led to better patient care and understanding among staff of their responsibilities in relation to safeguarding vulnerable adults.

Professor Steve Field, chief inspector of general practice, said: “It is clear that the practice took our findings in the October inspection seriously – seeking external advice to help it improve and working hard to implement the necessary changes.

“All of the staff should be extremely proud of what they have achieved and I applaud the dedication and commitment they have shown to improving the care of their patients.”

Dr Chris Waite, partner at the Grange Road practice, said the team at the surgery is pleased that it has received a good rating from the CQC.

He added: “We have worked with our partner NHS organisations to ensure we are fully compliant with all CQC criteria.

“We are committed to providing a high level of care and service to our patients. Any patients who have comments or queries are encouraged to get in contact with us.”