Northumbria Healthcare NHS Foundation Trust has again been recognised nationally for its work to improve patients’ experiences of receiving care in Northumberland and North Tyneside.
The trust has been shortlisted in ten of the 16 categories in The Patient Experience Network National Awards.
The nominations reflect the wide range of services provided by the trust across hospital, community and adult social care.
Judges said the shortlisted entries were of an ‘exceptional standard’ and demonstrate a ‘real commitment to ensuring that the voice of the patient is continually being sought’.
The nominations for Northumbria Healthcare include an approach to better support children and young people who self harm, a commitment to improve dignified, compassionate and safe care for elderly patients and work to improve staff experience.
Further afield, the trust has also been shortlisted for work to bring safer care closer to people in Tanzania as part of its award-winning international work.
Director of Patient Experience Annie Laverty said: “Improving patients’ experiences of receiving their care with us is a key priority and we are truly delighted to be shortlisted in so many categories in the only national awards for patient experience.
“As an organisation, we’re passionate about delivering patient-centred care and listening to our patients and their relatives so we can make things even better.
“These nominations reflect the diverse range of services we provide and our desire to continually improve, and are testament to the dedication and commitment of our teams who work hard every day to deliver first-class care. We would like to thank them for their efforts.”
The award winners will be are announced on 11 March.
Every year Northumbria Healthcare listens to the views of more than 25,000 patients to understand what people think about the care it provides. This is done at different stages of the patient journey in order to gain a full picture and results are shared openly and transparently with the public.
Northumbria Healthcare’s nominations in The Patient Experience Network National Awards 2014:
Bringing patient care closer to home: Bringing safer care closer to Tanzania.
Continuity of care: Managing self harm in North Tyneside schools.
Environment of care: Dignity in Practice: Our Shared Purpose.
Including social care to improve the experience: Josephine and Jack Project.
Measuring/Reporting and Acting: Understanding what matters — five years on.
Partnership Working to Improve the Experience: Managing self-harm in North Tyneside schools.
Personalisation of care: Dignity in Practice: Our Shared Purpose.
Staff Engagement/Improving Staff Experience: Resilience Groups for NHS Staff.
Support for Caregivers/Friends and Family: Learning from carers and influencing future doctors.
Patient Experience Professional or Manager of the Year: Kim Minnis and Kelly Angus.