Help at hand for flood victims

A HOUSING association has provided assistance to Morpeth residents affected by flooding.

Isos officers were stationed at the rest centre, set up in King Edward VI School on Tuesday morning, to make contact with some of the people living in its properties and support others who were evacuated from their homes.

Staff also visited tenants who remained in their properties, but were under threat from flooding, ensuring they were safe and well and helping them to secure their belongings from further damage.

Isos Assistant Director for Customers and Communities Jon Twelves said: “We are monitoring the situation and doing everything we can to assist our residents at this difficult time.

“We have made alternative arrangements for a number of tenants who have been unable to return to their properties.

“Once we know the full extent of any damage we will be making arrangements to refurbish properties as quickly as is possible to minimise further distress to our residents.”

Anyone who is in urgent need of temporary accommodation is asked to call the usual customer services number on 0300 300 1505.

Three volunteers and a member of staff from the British Red Cross were also in attendance at the rest centre.

The team offered emotional support to those affected throughout the afternoon and after residents left they remained to help with food distribution.

British Red Cross Senior Services Manager for Emergency Response in the North East Martin Huitson said: “This is a difficult time for people in the area, especially those who have been affected by the flooding or who are worried their homes or personal belongings might be damaged by flood water.

“I’d like to thank our fantastic British Red Cross volunteers and staff who responded at the rest centre in Morpeth. They are all fully trained in providing psycho-social support and did an excellent job of helping residents during a very worrying time.”