Period of change for service

Brought to you by the Morpeth Herald.
Brought to you by the Morpeth Herald.

Citizens Advice Northumberland has announced that it will be modernising the way it delivers services.

This will allow it to maintain its reach across the county in response to changing demand.

The advice-providing charity, which last year helped 13,726 people with more than 40,000 different problems, has found that many more people are trying to access the service via telephone, email and webchat rather than by the traditional, face-to-face method.

In response to this change, the organisation is planning to allocate a greater resource to these ways of providing information and advice, while maintaining a face-to-face presence across the county. The programme will take place between now and 2019.

Chief executive Moira Macfarlane said: “We are moving with the times and responding to the different ways people are accessing our help.

“The new model will allow us to deliver the service our clients need, when and where they need it.”