Residents get a say on care for adults

RESIDENTS are being asked to play their part in improving the county’s care and support programme for adults.

People who receive services arranged through Northumberland Adult Social Services are being encouraged to tell of their experiences and give their opinions through a postal survey.

The study, by Northumberland County Council and Northumbria Healthcare NHS Foundation Trust, will find out if they have effectively helped ill and disabled people to live safely and independently, how well choice and control have been promoted and whether services have had an impact on the quality of life for their users.

This is the second year the survey has been conducted and the information is also used by the Government to get a better overall picture of social care provision.

The last report revealed that in Northumberland, 93 per cent of people who responded were satisfied with the care and support services they received compared to 90 percent of people who took part across the country.

But just under half of the respondents in Northumberland felt that their quality of life was either good, very good, or so good it couldn’t be better, compared to 57 per cent nationally, and so the council and the trust are keen to do more work to better understand and meet the needs of these residents to improve their quality of life.

Council Executive Member for Adult Care and Well-being Ian Lindley said: “Your honest opinion is really important in helping us find out where we need to work to improve services and support to enable all our people to live life to the full.

“As a council we are committed to improving the quality of life and well-being of our communities and so I ask that if you do receive a questionnaire, please take the time to share with us all your views and experiences.”