Operator on the right track

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A NORTH East train operator has bagged a brace of prestigious awards.

Northern Rail has scooped the title of SSP Train Operator of the Year at the Rail Business Awards, but it was on track for even more success, claiming the highest five-star rating in the European Recognised for Excellence programme.

The Train Operator award came after judges praised the company for improving punctuality and reliability, its value fares and high levels of customer service, while owners Serco and Abellio were recognised for investing £25m in the franchise and attracting £80m from external sources.

Northern Rail Managing Director Ian Bevan said: “We’re delighted to win this award, which is fantastic recognition of the efforts of all our employees to continue to improve the service we offer our passengers.”