Satisfaction for east coast trains

PASSENGERS on East Coast trains have been thanked after a record high was achieved for the franchise in a customer satisfaction survey.

In the National Passenger Survey, conducted by independent watchdog Passenger Focus, the rail operator had a 92 per cent overall satisfaction rating.

This was the best score for the east coast service at any time since the survey was first launched in Autumn 1999.

East Coast Managing Director Karen Boswell said: “We are naturally delighted to have reached such a high overall satisfaction rating with our services.

“We want to say thank you to our customers for responding so positively to the many improvements we’ve already made.”