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Travel agency soars into Top 50 in the UK

Sandra Foreman (centre, holding the award) with her colleagues at Thomas Cook Metrocentre.
Sandra Foreman (centre, holding the award) with her colleagues at Thomas Cook Metrocentre.

A Ponteland woman has helped steer a travel agency to new heights.

Thomas Cook Metrocentre has been selected as the Top Travel Agency in the North East, and in the top 50 across the UK and Ireland by the Travel Trade Gazette.

Manager Sandra Foreman, who lives near Ponteland, was delighted to have made the top 50 after more than 900 agencies and branches were put forward for consideration.

Judges said of Thomas Cook Metrocentre Green Mall branch: “We were impressed by the passion and energy of this team, who combine cutting-edge technology with traditional personal service to communicate with and care for their customers. It’s a combination that clearly works, as demonstrated by exceptional customer feedback.”

Sandra said: “We are all incredibly proud to be named Top Travel Agency in the North East and receive this award, this is such a huge achievement. I work with an amazing team of experts who have extensive travel experience and the use of the latest technology to share with our customers.

“Customer Service is at the heart of what we do, and making sure our customers have the best holiday experience. We look forward to seeing you in our award winning store.”

TTG group editor Pippa Jacks said: “Our Top 50 Travel Agencies initiative has seen us scour the UK and Ireland to uncover its most dedicated and dynamic travel agency businesses.

“It’s been truly inspiring to hear how these agencies go above and beyond on a daily basis to deliver extraordinary service and incredible value to their customers, and to support their local communities.

“Our winners demonstrate that high street travel retailing in 2018 is a vibrant and successful business sector, and that the future is bright for exceptional agencies like these.”

Find the full Top 50 shortlist and more information on the process at www.ttgtop50.com