Trust top of table in 11 staff survey measures
Those who work for Northumbria Healthcare NHS Foundation Trust are amongst the most satisfied in England, according to results of the 2015 NHS Staff Survey.
Following a year of major change for the sector in Northumberland and North Tyneside with the introduction of the trust’s new model of emergency care, it achieved the highest score of all acute hospitals in England for a total of 11 measures.
In addition, 95 per cent of those who responded to the survey feel their role makes a difference to patient care.
It is the largest survey of NHS staff opinion in the UK and is recognised as an important way of ensuring the views of staff working in the health service inform local improvements and that they have their say in the delivery of high quality, safe and effective care.
Northumbria Healthcare achieved the highest score of all acute hospitals in England for the number of staff recommending the organisation as a place to work or to receive treatment.
It also came out on top for the following indicators – staff feeling able to contribute towards improvements at work; staff feeling secure about raising concerns about unsafe clinical practice; fairness and effectiveness of procedures for reporting errors, near misses and incidents; organisational interest in (and action on) staff health and well-being; effective use of patient/service user feedback; effective team working; high numbers of staff believing the trust provides equal opportunities for career progression or promotion; very low numbers of staff experiencing discrimination at work in the last 12 months and/or harassment, bullying or abuse from other staff.
The new model of emergency care was introduced last summer when the Northumbria Specialist Emergency Care Hospital, located near Cramlington, opened. It provides seven day consultant-led care for seriously ill or injured patients.
David Evans, chief executive of Northumbria Healthcare NHS Foundation Trust, said: “To receive these excellent results in the year when we implemented one of the biggest clinical changes ever to take place in the NHS is a massive achievement and one which every one of our 9,000-strong workforce can feel rightly proud.
“When we introduced our new model of emergency care last year, it was the culmination of a decade’s work led by our frontline teams and something which affected every one of our staff and transformed the way we deliver care for our patients.
“We wholeheartedly appreciate the commitment and dedication of our staff throughout this change and as we continue to embed these changes and deliver improved outcomes for our patients across Northumberland and North Tyneside, I’d like to thank them for their efforts.”
Staff also rated the trust as the best in England for feeling the organisation takes an active interest in staff health and well-being and listens to feedback from patients and service users.
Northumbria has one of the largest patient experience programmes in the NHS as well as a widely-publicised ‘We’re Listening’ feedback channel to capture the views of staff and patients.